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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to press the Help button, which is visible on each page. A context menu will open. It offers detailed info about all the operations that you can perform on that particular page. Each pop-up window appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast selection of educational video clips describing how to work with our Control Panel. They're shot for those of you who want to see how things are getting done rather than just reading articles. Thus, everyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you need, have a glimpse at our extensive FAQ database, which covers questions asked by real individuals and offers real solutions. We periodically "revamp" our Frequently Asked Questions section with new Q&A's in an attempt to cover all the new additions and innovations related to our system.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions section either, you can get in touch with our excellent team of technical support engineers available 24-7 and ready to help you with any problem. Each trouble ticket you open will be responded to in less than sixty minutes (the average trouble ticket response time being just 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 313166

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com